In a bid to improve service standards and address letterbox-related issues, SingPost announced today that residents will soon be able to rate and give feedback on their neighbourhood postman.
From today (16 Jul), residents of Yishun and Bukit Timah (postal codes beginning with 58, 59, 65 and 76) will be able to know who their neighbourhood postman is, rate and leave comments for them, and even read short biographies of them via mypostman.sg.
This feature will be rolled out nationwide in October.
The website will also have a general feedback page that residents can use to alert SingPost of service and letterbox-related issues and incidents.
To encourage people to visit the site, stickers with QR codes that link to the page have been put up above HDB letterbox nests in the trial estates.
Around two million sets of 4 fridge magnets with QR codes will also mailed out to every household and business units in Singapore.
These codes can be scanned for quick access to the mypostman.sg site.
Said SingPost’s Singapore head and chief executive of postal services Vincent Phang: “While primarily aimed at increasing SingPost’s service standards, what we hope this campaign does is also to foster a spirit of community and to encourage residents to get to know their postman, who provides a public service.”
The ratings “will not be tied to incentives” for its postmen, which number over 1,100 now.
30% Drop In Complaints In May 2019
In February, SingPost announced new measures to improve its service standards after it was fined $100,000 by the Infocomm Media Development Authority (IMDA) for failing to deliver mail on time in 2017.
Then, a SingPost spokesperson shared that it “remains deeply committed to its responsibility as Singapore’s national postal agency” and urged the public to be patient while changes to its processes were being implemented.
Some measures announced then include reducing the workload of postmen, upgrading the skills of its postal workers to “handle the e-commerce boom”, hiring more postmen and staff at post offices, and even enhancing postmen’s remuneration with incentives for successful deliveries.
These measures have seen positive results, as Minister for Communications and Information S. Iswaran shared last week in Parliament that there are “early signs of improvement”.
For one, SingPost saw a 30% drop in the number of letter and parcel delivery complaints in May compared with the month before.