Ride-hailing firm Gojek has launched a new benefits scheme for its driver-partners in Singapore.
Called GoalBetter, this new scheme will be piloted to selected drivers on April 1 and rolled out to all eligible drivers from June 2019.
According to Gojek, GoalBetter is built on four pillars: better earnings stability, better protection, better flexibility, and better experience.
For better earnings stability, Gojek has partnered with Esso and DBS to provide its drivers with competitive fuel rebates of up to 32.4% in Singapore.
Active driver-partners can enjoy additional fuel rebates of up to 12.4%.
All Gojek driver-partners will also enjoy an upfront discount of 20% when they purchase petrol at any Esso petrol station islandwide.
With a minimum spend of $180 nett (or $225 before the 20% upfront discount) in a week, they will also be entitled to an additional weekly rebate of $7.50 with payment via DBS/POSB debit cards.
Prolonged Medical Leave Insurance
Gojek has partnered with Singapore-baed insurtech company Gigacover to offer all of its driver-partners a standard earnings protection coverage of $80 per day.
Driver-partners would need to pay a single, subsidised monthly rate — dependent on their age — to Gigacover. This ranges from $22.40 to $130.80.
This scheme will cover driver-partners for medical leave of up to 21 days and hospitalisation leave of up to 84 days.
According to Gojek, this is the “most extensive earnings protection coverage offered to private-hire drivers in Singapore”.
Top active driver-partners — those in the Gold and Platinum tiers — will enjoy free coverage for the whole quarter, fully paid for by Gojek.
Medical Consultation Services
Gojek has partnered with Singapore-based Doctor Anywhere to provide active driver-partners with convenient access to online and physical medical consultation services.
They will receive corporate access to Doctor Anywhere’s platform, with subscription fees fully paid for by Gojek.
Driver-partners will also be entitled to a partner rate for each medical consultation. They can be diagnosed and treated for common illnesses, prescribed medication, and issued medical certificates and even referrals.
Driver-partners in the Platinum tier will receive additional medical benefits fully subsidised by Gojek.
Better Flexibility And Experience
Gojek driver-partners can make unlimited real-time withdrawals of their earnings from their Gojek wallets, with no minimum requirement.
This gives driver-partners greater flexibility in securing and spending their money.
Driver-partners will also get a better experience through continuously-refined policies and user support.
For instance, the recently-updated ‘Lost & Found’ policy entitles drivers to a reward of $10 — double the previous amount of $5 — for returning lost items to riders.
User support for driver-partners has also improved, with over 90% of queries now being answered within 24 hours.
Drivers also enjoy a better experience from being a part of the Gojek community, such as through GoBlazers, a driver community and innovation programme to pilot new ride-hailing products.
Driver-partners will sign a non-disclosure agreement and be the first to experience new products and features by Gojek.
To date, GoBlazers has amassed some 20 driver-partners.
More Benefits To Come
“We are committed to supporting (our driver-partners) in achieving their goals. This means providing earnings stability, a fantastic work environment, and unwavering support to help them get closer to their goals every day, with every ride,” said Lien Choong Luen, general manager of Gojek Singapore.
Gojek said that it will continue to add new partnerships and driver benefits to GoalBetter, and create the “best offering” for all of its users.
To access the various GoalBetter benefits, driver-partners will receive a GoalBetter kit with information about the programme, instructions on getting started, and their fuel card, during the first half of April.
Featured Image Credit: Gojek