When the end-of-year shopping rolls around the corner, you have to make sure your parcels get delivered on time.
Homegrown logistic tech company Ninja Van has astutely anticipated this and built a sorting hub that comes equipped with state-of-the-art technology and sorting facilities.
Spanning 80,000 square feet, which is equivalent to six Olympic-sized swimming pools, this new warehouse located in Yio Chu Kang is Ninja Van’s biggest yet.
COVID-19 has fuelled the surge in online shopping, and there is added pressure on e-commerce sellers since customers now expect faster deliveries and lower parcel damage rates. Not to mention, all these all at lower prices.
To live up to these forecasted expectations, Ninja Van Singapore has invested in customised automated sorting belts to speed up the sorting process and ensure the safer handling of parcels.
With the two belts spanning three-quarters the length of the warehouse, the new hub is expected to handle three times more parcels per hour than the existing processing hub.
Armed with a sorting accuracy of up to 99.9 per cent, the belts sort parcels into the final delivery zone with a single scan. This significantly speeds up the overall process by reducing the sorting time required for each parcel before it gets pushed out for delivery.
We started sourcing for a new warehouse last July in anticipation of the year-on-year parcel volume growth. With increasing demand for express delivery, we wanted to ensure that our infrastructure was able to process parcels faster and safer for our customers.
Labour is a critical element of any logistics model. Automation breaks the trade-off between labour costs and our service levels, allowing us to offer faster delivery while being cost-efficient.
– Ray Chou, Country Head of Ninja Van Singapore.
Ninja Chat and support for their shipper
Another key pillar of Ninja Van’s tech-enabled logistics narrative is “Fantastic Service Recovery”, which comprises a new ecosystem involving the launch of new cloud products and processes to efficiently resolve parcel-related issues.
One of them is NinjaChat, a social messaging based platform with live-chat functionality to provide users with a quick and simple way to raise and resolve issues.
Users can interact with Ninja Van and receive notifications that enable them to track their orders at every step of the delivery process through a social messaging app of their choice.
Besides adding value to their customers, Ninja Van wants to incentivise their shippers with the Ninja Rewards program.
Some beneficiaries of this programme include local fashion online retailer Lovet, which holds the highest-tiered ‘platinum status’, incentivising shippers to clock their shipping volume and exchange the accumulated points for different prizes.
“We truly value the partnership with Ninja Van, and would recommend it to other shippers looking to scale their businesses,” shared Lee Wei Leong, Director of Lovet.
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Featured Image Credit: Ninja Van