Entrepreneur

Service Center Trips Are A Waste Of Time; So This Startup Gets Repairmen To Come To You Instead

Have you cracked your phone’s screen, or is your laptop not running properly? Well, that means it’s time to repair them at a service center, but seriously, who has the time for all that travelling and waiting?

Enter Singapore startup Fynd, which wants to get your gadgets quickly fixed all in the comfort of your home.

Fynd team/ Image Credit: Fynd
Fynd team/ Image Credit: Fynd

With Fynd, customers get a repair person for their phone, tablet, or computer at their preferred location – either at home or at the office. The company promises to fix your iPhone within 30 minutes and your iPad and Samsung phone within an hour.

Through Fynd’s website, customers select presets to determine available services. It will then offer a quote – but if it is unable to do so, the website will match customers to a person to discuss the price of the repair.

Fynd's homepage/ Image Credit: Fynd
Fynd’s homepage/ Image Credit: Fynd

Empowering Those In The Lower Income Group

Started by three friends with years of experience in enterprise IT, Fynd is a website where customers can find qualified technical support in their area to help them with their gadget problems. Those who are skilled in IT can also sign up to take on support jobs for Fynd.

Fund's employee fixing a customer's phone/ Image Credit: Digital.asiaone
Fund’s employee fixing a customer’s phone/ Image Credit: Digital.asiaone

Albert Tirtohadi, co-founder and software developer, explains that his original idea for the company was to come up with a business model that makes money, and at the same time also helps empower the lower income group in some way.

“I tried different ideas in the last couple of years without success. With Fynd, we have made great progress as there’s a large demand for phone repair.”

In an interview with The Business Times, he informs that their top technicians are mostly in their early 30s, and make about $5,000-$6,000 monthly even without a degree.

“In essence, Fynd is a company that is trying to solve the income gap problem through phone repair.”

Funding And Expanding

According to Tech in Asia, the startup which launched in 2014 has recently scored a funding of about US$385,000, in a round led by Far East Ventures.

With the funds, Fynd plans to grow their market in Southeast Asia. Their services are currently available in Singapore and Hong Kong, and is about to launch in Jakarta.

Employee fixing iPhone/ Image Credit: Fynd
Employee fixing iPhone/ Image Credit: Fynd

Tirtohadi explains that the next challenge for them is to scale as fast as they can, while making sure they stay true to the promise of reliability and trust that lies at the heart of what we do.

“Far East Ventures and Mr Koh Boon Hwee both have extensive industry experience and networks across the region that will be invaluable to us as we grow,” he says.

Other Services

Fynd does not only offer services to repair smartphones and tablets. They repair computers and laptops, as well as identify and remove viruses and malware. Setting up your operating system, software & hardware are also added in their list too.

Furthermore, Fynd offers corporate services for companies that wish to fix their office computers and laptops.

Booking an appointment to repair the gadget/ Image Credit: Fynd
Booking an appointment to repair the gadget/ Image Credit: Fynd

With all these services and the fact that they come to your location to repair your gadgets, it looks like Singaporeans now can enjoy more free time.

Gone are the days where you need a day off or a free evening just to go and get your equipment repaired!

Feature image credit: Joyful Frog Digital Innovation

 

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