It has already been more than a year since Covid-19 happened. Despite a boom in the industry, delivery problems still persist.

Angela Teng  |  SG
Published 2021-06-23 17:25:22

It seems that negative feedback on food delivery companies are rife online.

A quick glance at food delivery platforms’ Facebook pages will reveal angry emojis and a slew of comments from users complaining about late, cold, and missing food; and it seems that these complaints have surged in recent months.

Wilron Loh said he had ordered noodles from hawker delivery platform WhyQ last week. He waited an hour for it, but his order eventually was not delivered. He called the experience the “worst delivery ever”.

Meanwhile, foodpanda user Brandon S said his payment was rejected when he ordered his food, so he had to resort to buying his lunch elsewhere. Alas, his card was charged and he ended up paying for two lunches that day.

Food delivery giant GrabFood isn’t spared from the heat too. 


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