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Grab’s services disrupted in S’pore and SEA, customers complain of problems while using app

Grab service disruption

Users on Singapore’s superapp Grab faced some technical difficulties while using its services today (Nov 16).

The technical issues occurred to users in markets including Singapore, Malaysia, and the Philippines.

When Vulcan Post tried to order food via the app at 4.53pm, some promotional auto-deductable rebates like ‘Tea Time Free Delivery’ was not applicable at checkout.

Image Credit: Vulcan Post, Angela Teng

The writer had to use her own vouchers which were applicable at checkout. She was able to purchase, order her food, and track her rider while delivering the food.

There were however, some missing components on the app’s main page, including the services and promotions that usually advertises new features.

When we navigated the app, some parts including My Activity was still down. With the words “Oops, something went wrong” shown on the screen.

Image Credit: Vulcan Post, Angela Teng

Grab had said in a statement in response to questions from Bloomberg at 10am this morning: “We are currently experiencing a service disruption…Our teams are working hard to fix this and we will provide updates as they become available. We apologize for the inconvenience.”

It appears that the services are still not completely up yet, when we checked in by evening time.

Grab users took to social media to post their dissatisfaction

Some customers took to social media to make comments about the day-long service disruption. A Kevin Lau posted that he could not be picked up at his location.

Image Credit: Twitter, Kevin Lau

While a user Lowyat.NET from Malaysia shared that the service was down in the country at around noon time today.

Image Credit: Twitter, Lowyat.net

The ride-hailing giant operates in more than 400 cities in eight countries in Southeast Asia. Its services include ride-hailing, delivery, and digital financial services.

SPAC deal set to complete by end of 2021

Grab is set to list on the public market via a Special Purpose Acquisition Company (SPAC) framework with Altimeter Growth at a deal worth about US$40 billion. The deal is expected to complete by the end of this year.

The startup’s co-founder and CEO Anthony Tan made the news earlier this year when his family was said to have bought a Good Class Bungalow near Holland Village for S$40 million.


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Featured Image Credit: Vulcan Post, Angela Teng, The Myanmar Times

Categories: Products, Singaporean, Grab

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Vulcan Post aims to be the knowledge hub of Singapore and Malaysia.

© 2021 GRVTY Media Pte. Ltd.
(UEN 201431998C.)

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