We will gladly do a size exchange for first time buyers only. This will ensure you get the right fit for your next BB. It’s a lifelong love affair.

All you have to do is:

Mail the jersey back to us within 7 days of receipt where products are in new, unworn and unwashed condition with original tags and packaging
Email us with your Order ID and size exchange request, we will ship a brand new BB with your selected size to you.

Take note that BB doesn’t hold many limited stocks. Our first time size exchange is subject to stock availability basis. In the event there is no stock for your selected size, we will give you store credit for your next BB purchase with us.

Also, please help us to take good care of the too big / too small BB. Ensure that the BB is still in perfect condition for its next owner.

We know it’s hard to decide which BB design to get! However, all sales are final and no refunds will be accepted due to change of mind. When in doubt, get all designs. And get them early during our preorder period.

We’re living in a new world of Instagram filters, TikTok effects and Photoshop. What you see on your screen is bound to differ slightly from real life.

While Team BB does our very best to ensure our colours and designs represent the actual thing as accurately as possible, we simply can’t guarantee it. All mobile devices display and render colours very differently. As such, no refunds will be accepted for this reason.

The final product will be accurate to what you see on the product page on our official website. As such, any refund request citing discrepancies by referencing our Instagram, social media channels or third party photos other than the product page won’t be accepted as well.

If you hit a snag with your order, no worries! We’re happy to make it up to you. Kindly email us with a proof of the fault / defect / mistake. Team BB will investigate the case. If it’s a boo boo such as manufacturing defect or issues from our side, we will gladly do a refund for you. However, if we found that the BB has incurred damage due to mishandling, Team BB reserves the right to respectfully decline the refund request.

For first time buyers who would like a size exchange, we want you to be a happy BB, but we also appreciate your help to return the goodwill by bearing the return shipping charges to cover our team effort and administrative costs. Kindly use tracked shipping because we can’t be held responsible for parcels who get lost in transit.

Your shipping is on us. We will gladly reimburse your shipping fees as store credit for your next purchase.

Kindly allow Team BB to process your refund / store credit within 14 business days of receiving your request. Don’t worry, we will keep close in touch with you.

Don’t fit into any of the above? No problem. Just email us with the details and we’ll get back to you.