In an effort to enrich customer experience, Samsung Malaysia Electronics is proud to announce its collaboration with Digi Telecomminications Sdn Bhd (Digi), and together they will be launching the first ever ‘Samsung Android Hub” in ten selected Digi Stores nationwide.
Aiming to uplift the experience of shoppers, Samsung is organising its product consultants (a.k.a Galaxy Masters) at selected Digi Stores to engage with customers through personal tutorials. This service includes assistance in basic Galaxy device setup, diagnosis and troubleshooting, as well as post purchase service to Digi customers who purchase any of the Galaxy devices.
Other than that, in an attempt to educate customers and to create awareness about Android platforms, a dedicated Showtime Presentation on Galaxy devices will be held weekly.
According to Lee Jui Siang, the Vice President, IT and Digital Imaging of Samsung Malaysia Electronics, Samsung provides more than just devices, they offer an experience. The understanding of a product can affect the experience as well as the way a customer perceives the product and brand.
Jui Siang continued, “In the case of mobile devices, customers are more often than not only experiencing half of the phone’s capabilities and we want to change that. As such, we are investing time, capital and talents to drive the awareness and educate customers through interactive platforms and personalised presentations and tutorials,”
This partnership with Samsung is a great way of helping customers to get the most from their devices, as Koh Jiat Loh, the Chief Sales Officer of Digi stated, “We have a compelling offer for customers which are constantly growing. It’s important that our customers learn how to maximise their devices to enjoy and experience all the inspiring content the internet has to offer.”
In conjunction with this collaboration, customers are presented with a limited time offer on Samsung accessories and device plans.
Customers looking to purchase selected Samsung Galaxy devices will enjoy an additional RM100 off on devices plans, 40% percent off selected accessories as well as a free wireless charger (while stocks last). Freebies will also be given out during the scheduled Showtime Presentations.
The chart below shows you the list of every Samsung Android Hub in Malaysia.