There’s no denying that Singaporeans love complaining.
The OneService mobile app that was launched in 2015 by the Municipal Services Office was seen as a one-stop platform for locals to lodge complaints on municipal issues.
Developed with the Infocomm Development Authority of Singapore, the app allows you to submit feedback ranging from the cleanliness of your neighbourhood to safety hazards you may encounter.
There is no need for you to figure out which government agency to send your feedback to, as the categories are organised by issues, such as trees and greenery, roads and footpaths.
With the large array of government agencies participating in the app, including AVA, HDB, LTA, NEA, NParks, People’s Association, PUB and the Police, you can be sure that your
complaint feedback will be read and dealt with by the relevant parties.
A New In-App Parking Feature
Since its inception three years ago, the app has recently gotten a revamp on Sunday (September 2) that includes a new parking feature that lets you find parking.
With the app, motorists can now locate public and commercial carparks at their destination and get information such as parking rates, space availability, and operating hours.
It also details the height restrictions of Housing Board Electronic Parking System carparks and selected commercial carparks.
Furthermore, users can also pay their parking charges at HDB and Urban Redevelopment Authority coupon carparks via the app.
These payments will be processed directly through Parking.sg.
“I’m sure this [parking feature] is something many drivers will appreciate,” said Grace Fu, Minister for Culture, Community and Youth.
“We want OneService to be more than a reporting tool. We want it to be informing (and) engaging residents and soliciting ideas from the community.”
The app is still in its beta phase, but it will continually be developed.
The new user interface of OS App 4.0 will allow new features to be introduced, such as involving the community in the upkeep of their neighbourhood and seeking feedback on local improvement projects.
Some of these new features could very well be from the top ideas at OSIC 2018. The event saw 120 participants working in 29 teams on prototype ideas and new services to improve the app’s user experience.
The winner of the challenge proposed an idea that would let users upload a 360-degree video when making a report. This would allow the app to more accurately pinpoint the location of the reported defect or issue.
Another idea was to include a map for all the recycling bins across the country.
Featured Image Credit: Semepa