Scoot Shifts To New Home In T1 Changi Airport With Projected Double-Digit Annual Growth

When Singaporeans think of booking a getaway flight without breaking the bank, we often think of Scoot.

More than offering affordable air fares, the homegrown low-cost carrier has also made great strides and gained quite a bit of recognition in the eight years since it was incepted in November 2011, being named the “Best Low-Cost Carrier” in Asia Pacific twice in 2019.

On the company’s achievements thus far, Scoot CEO Lee Lik Hsin said, “In a short eight years, we have undergone a merger of two low-cost carriers, flown over 65 million passengers, built a network of close to 70 cities around the world, and grown our operating fleet to 20 Boeing 787 and 28 Airbus 320 aircrafts, with many more on order.”

In doing so, Scoot has become the largest low-cost carrier operating from Singapore, accounting for around 45% of Singapore’s low-cost carrier market share.

Lee Lik Hsin, CEO of Scoot

As part of its ongoing expansion plans, Scoot launched ten new destinations in China, India, Laos and Malaysia this year since April 2019.

Seven more new routes will be added in Indonesia and Malaysia by the end of 2020.

And the company is looking to soar even higher in the coming years.

Having announced plans to introduce a new fleet of A321neos in end-2020, which seat 236 passengers and cover a larger range, Scoot said it is projecting to see “double-digit annual growth for the next three years”.

Greater Capacity, More Efficient Automation At T1

Self-service kiosks at T1 Changi Airport make check-in faster for Scoot passengers
Image Credit: Scoot

Bolstering the airline’s ambitious growth target is their latest milestone—their recent move to Singapore Changi Airport Terminal 1 on 22 October 2019.

Before that, Scoot had been operating in Terminal 2 since its very first flight took off in 2012.

The move will help Scoot grow to take on a greater passenger capacity and provide a more efficient and seamless customer experience.

Terminal 1 has just been through a series of upgrading works over the past five years, which now means that Scoot passengers get to enjoy its refreshed facilities.

Scoot passengers use automated bag-drop stations at T1 Changi Airport
Image Credit: Scoot

With more self-service kiosks and new bag-drop machines at T1’s Departure Hall, check-ins will be a breeze.

T1’s Baggage Claim Hall also features two more belts added onto its original eight to handle more arriving passengers.

These days, no trip to Changi Airport is complete without visiting Jewel.

This will be easier than ever for Scoot’s travellers at T1, where the Arrival Hall has been seamlessly integrated with level one of Jewel Changi Airport.

On top of that, Scoot also offers passengers early check-in at Jewel, up to 18 hours before their flight, so they can fully enjoy the shopping and dining experience.

“Every touchpoint of our customers’ travel journey matters to us, and we strive to provide our growing customer base with enhanced efficiency from the moment they arrive at the airport,” said Lee.

“With the move, we hope to encourage more customers to use the expanded self-service facilities, to enjoy a quicker and more seamless check-in process.”

Featured Image Credit: Scoot

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Vulcan Post aims to be the knowledge hub of Singapore and Malaysia.

© 2021 GRVTY Media Pte. Ltd.
(UEN 201431998C.)