In light of the COVID-19 outbreak, budget carrier Jetstar Asia — a subsidiary of Australia’s Qantas Airways — announced today that it will be suspending its operations for three weeks.
This will take effect from March 23 to at least April 15.
The Singapore-based carrier said that this suspension is “the result of the introduction of new government restrictions across multiple jurisdictions in recent days.”
“The decision is in response to factors beyond our control including a rapid decline in forward travel demand due to government containment measures, corporate travel bans and a general pullback from everyday activities across the community.”
Affected passengers with bookings from March 15 to April 30 will be offered a full refund in the form of a travel credit voucher.
Jetstar Asia urges customers to request for a refund here instead of calling the contact centre, which is currently experiencing a high volume of queries.
Following the suspension, all of Jetstar Asia’s 18 Airbus A320 aircraft have been grounded.
The airline has also asked staff to take paid and unpaid leave during this period, and cancelled annual bonuses and wage supplements.
Featured Image Credit: Jetstar Asia