Entrepreneur

The Show Must Go On: How These S'pore Events Firms Are Tapping On Tech To Survive Covid-19

The events industry in Singapore has ground to a halt following the Covid-19 virus outbreak.

On March 20, the Ministry of Health announced that all events and gatherings with 250 or more people attending at any one time must be suspended until June 30 to reduce the risk of virus transmission.

Later on March 24, the Multi-Ministry Taskforce tightened the rule and banned all events and any gatherings of more than 10 people.

These government prohibitions meant that business conferences, trade shows, music festivals and concerts, corporate events and even weddings, must either be put on hold or cancelled.

Needless to say, the sudden dearth of events has badly impacted the MICE (meetings, incentives, conferences and exhibitions) industry. In fact, it can be argued that the events industry was the first to be affected by Covid-19.

It has affected not only the organisers, but also the vendors and freelancers who ply their trade in this space.

Screenshot from ILostMyGig.sg

According to I Lost My Gig — a website that records losses from Covid-19 — approximately S$30.2 million has been lost, with over 2,000 people affected and over 8,700 jobs lost (figures are accurate at time of writing).

Vulcan Post spoke to two players in the local events industry to see how they are dealing with this disruption and how they are rising to the challenges of Covid-19.

Events Industry Hit By Wave Of Cancellations

Speaking to Stefan Lim, country head of PouchNATION Singapore, he said that he witnessed event organisers mainly postponing their events towards the third and fourth quarter of this year.

zoukout singapore
ZoukOut Singapore / Image Credit: Time Out

To date, PouchNATION has helped support major events and festivals in the region such as Good Vibes Festival, ZoukOut Singapore, Sentosa GrillFest, 18th Asian Games (Media Gathering) and Forbes Under 30 Summit 2018.

While they have indeed experienced some losses due to this downturn, Stefan said that as a tech-driven company, they can operate both offline and online, which helps to cushion their losses.

A local events firm that specialises in organising offline events however, has been challenged by greater depth.

Called Scenestealer, it organises various events from art installations to lifestyle launches and community festivals. Its most recent project is Intergalatica Odyssey @ ArtScience Museum, which is an immersive, multimedia space exhibition.

Intergalatica Odyssey @ ArtScience Museum
Intergalatica Odyssey @ ArtScience Museum / Image Credit: Scenestealer

According to Silver Adrienna Ng, managing director of Scenestealer, one of its first few events that got cancelled was a cross-region maritime seminar organised for Norway and Singapore.

Subsequently, lifestyle events for several shopping malls started to pull out, and brand activation campaigns for large-scale music festivals such as HydeOut got postponed.

COVID-19 has a direct negative impact on our company’s revenue in compliance with the safe-distancing mandate.

We have been reeling from the impact ever since, (suffering) 98.3% income loss since February 2020.

– Silver Adrienna Ng, managing director of Scenestealer

She added that it has been a huge challenge for her to sustain the business while incurring revenue losses and bearing overhead expenses.

At the same time, she also has to find “new channels of engagement in the digital world” as well as help shift clients’ mindsets towards the digital world on event organising.

Financial Losses Not Comforted By Lack Of Gov’t Support

silver ng scenestealer
Silver Adrienna Ng, managing director of Scenestealer / Image Credit: Scenestealer

To add salt to the wound, Silver feels that the local events industry is overlooked in terms of government aid.

She has even written an appeal letter requesting for an extension of higher support under the Jobs Support Scheme (JSS), but has yet to receive any replies.

The impact of the events industry that resulted from Covid-19 has not been addressed as it should have alongside tourism and F&B sectors.

It is critical that the government sees the industry as an essential extension of the tourism industry through MICE, entertainment and lifestyle events that strongly supports the ‘X-factor’ of our city as an avenue of exciting things to do for tourism boost.

– Silver Adrienna Ng, managing director of Scenestealer
stefan lim pouchnation
Stefan Lim, country head of PouchNATION Singapore / Image Credit: Stefan Lim

Stefan echoed her sentiments, adding that events indeed play a big part in tourism as a lot of their festivals and conferences see a good percentage of attendees flying in to Singapore.

I was at first encouraged to see that MICE venues were included in the Jobs Support Scheme (JSS) to enjoy 75% wage support, but saddened to see that the event vendors were left out. I mean, no event, no event vendors right? There are literally thousands of jobs and income currently lost because there are no events.

We currently only fall in the same Tier 3 as everyone else, meaning only 25% JSS support.

– Stefan Lim, country head of PouchNATION Singapore

Pivoting To Online Events

livestreaming events
Livestreaming events / Image Credit: New Music USA

As a result of the current disruption in events, PouchNATION has recently diversified their products offering to launch a new vertical — digital events — which offers an alternative for event organisers to stream events online.

According to Stefan, PouchNATION’s online products are seeing a “huge demand” at the moment. In fact, they are confirmed to be broadcasting events in Malaysia, Vietnam and the Philippines starting next week.

However, taking such events online is a different ballpark and requires a new set of considerations.

When providing our clients with the tools to run digital events, we focus on (two things). Firstly, monetisation — this is where our ticketing system comes in handy.

Secondly, interaction and engagement. We are releasing a new product that is pretty much focused around engaging online audiences while streaming events.

– Stefan Lim, country head of PouchNATION Singapore

For Scenestealer, Silver said that this is the time for them to “adapt and redesign” the way they organise events, adding that pivoting to virtual events is definitely a “direction (they) are steering the boat towards during this time.”

The Silver Lining Of Covid-19

Despite the challenges that Covid-19 has brought about, Stefan said that the pandemic has also opened up a business opportunity for them.

Many event organisers started to reach out to us asking how we can help them to run safer events. (Since) many clients are interested, we are (now) working on technology that can make events safer in the future.

So overall, even though the industry is impacted, we see a lot of opportunities to add value with our technology.

– Stefan Lim, country head of PouchNATION Singapore
rfid wristband cashless payment
RFID wristband for cashless payment / Image Credit: PouchNATION

The event technology solution provider currently offers services like RFID wristbands and cards for cashless payment, user behaviour and traffic data tracking, offline engagement mechanics on- and off-site, as well as e-ticketing.

pouchnation wristbands
PouchNATION wristbands / Image Credit: PouchNATION

Beyond these services, PouchNATION is looking at launching a new product in the wake of Covid-19: body temperature screening wristbands.

(Our) advanced health-screening wristbands will be combining PouchNATION’s traditional NFC wristband and all its features with newly-added body temperature sensors.

– Stefan Lim, country head of PouchNATION Singapore

Future Of The Events Industry

PouchNATION recently conducted a survey with market leaders that discusses the effects of Covid-19 on the regional events industry.

Stefan said that the overall outlook is “quite positive” and cited some key findings:

  • Entertainment is coming back starting Q3 this year — in smaller scale first, before progressively opening up more
  • Sponsors and brands will start investing more from early next year
  • New products will emerge, and among the most prominent will be online events
  • Technology will play a much bigger role in the future of the industry such as data collection, contactless payments, health-screening technology and contact tracing

With PouchNATION’s move towards digital events and health-screening technology, Stefan is confident that they are on the right track, but finds it a challenge to “make everyone aware of the advantages in a short time with a limited budget.”

In line with the last survey finding, Silver feels that the future of the events industry will encompass technology by large, such as the personalisation of participants’ touchpoints and live-streaming in support of face-to-face events.

The rise of online events is clear to see, but both Stefan and Silver feel that it will not end up cannibalising face-to-face events in the future.

Virtual events do have merits of scale, safety and lower costs, but I think the need to meet and keep in touch face-to-face is still a human behaviour.

I do however think that a digital event element will be explored more in-depth for organisers. For example, if a speaker can’t fly in for the conference, (they can choose to) stream it live during the event (instead).

– Stefan Lim, country head of PouchNATION Singapore

Silver agrees, adding that digital events alone cannot replicate the sensory experience of face-to-face events, as evoked by our human sense of touch, smell and taste.

She added that digital events are merely an extension of face-to-face events — it’s a “hybrid combination to amplify audience reach.”

It is overwhelming treading unknown waters in this period, but we must learn to pivot in the midst of crisis and help one another to get through.

– Silver Adrienna Ng, managing director of Scenestealer

Featured Image Credit: Scenestealer

 

Subscribe to Vulcan Post Newsletter

Stay updated with our weekly curated news and updates.
 
Read more about our privacy policy here.