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Gojek Lets You Add Up To 3 Locations In A Single Trip, Charges Cancellation Fee From July 20

Now that we are in Phase 2, we are bound to be going to more places and if you’re a Gojek user, here are some updates that you should know about.

On July 20, Gojek will be launching a multi-destination feature which lets commuters include up to three destinations — or up to two additional stops — in single trip at the point of booking.

This is the most extensive multi-destination offering provided by point-to-point transport operators in Singapore, as Gojek wants to provide the greatest flexibility to commuters in customising their trip route according to their needs.

In addition to bringing additional convenience and a more rewarding travel experience to commuters, the feature will improve earning opportunities for drivers as multi-destination trips come with higher fares.

Gojek Will Start Charging A $4 Cancellation Fee

As part of delivering a more reliable ride-hailing experience, Gojek is also rolling out a cancellation fee scheme on July 20.

Commuters will be charged $4 if they cancel a booking five minutes or more after a driver has been assigned to them, or as soon as the driver arrives at their pick-up location. This reimburses driver-partners for the time and effort they spend in getting to their customers’ locations.  

At the same time, this gives commuters the flexibility to cancel a ride request — only should they need to — within five minutes after they are matched with a driver. 

“The initiatives we announced today are targeted at enriching the user experience for both customers and driver-partners, and encouraging best behaviour on our platform,” said Lien Choong Luen, general manager of Gojek Singapore.

“The multi-destination feature allows commuters to make as many as three stops in a single trip while knowing upfront the fare before beginning their journey, providing them with a transparent, convenient commuting option. The cancellation fee scheme enables us to more fairly compensate driver-partners for their time and effort in the event of a cancelled booking. We will continue to fine-tune our offering to meet the evolving needs of our users.”

Featured Image Credit: Kompas Tekno

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